Ordered the zbox 3-month service only to find it carried on - but it was for 3-months! So they took a second payment for the next 3 months and will not accept a refund as it has past 14 days. They cleverly (?) take payment at the beginning of the month and then the first you know of it an un-ordered zbox arrives approx 15 days or more into the month thus when you contact them, they say sorry 14 days has elapsed. Customer service via email only, as others has said different name each time (although in reality it could be the same person), and completely not interested in "customer is always right" approach. Blankly reply with matter of fact type response. Bizarre customer service approach in this day and age. AVOID!