Absolute nightmare!! I ordered 6 t-shirts on 02/09/2023. The t-shirts were purchased to take on holiday on 07/10/2023. On 11/09/2023 I was advised there was a delay in dispatching my order. After messaging Zavvi several times over the following weeks to chase the status of the order I was given the option to cancel the order on 28/09/2023. I cancelled the order due to Zavvi not being able to confirm that I’d receive the t-shirts in time for my holiday. Zavvi advised that the order had been cancelled and I would receive a refund. Then while I was on holiday I received an email stating that my order had been dispatched and would be delivered between 12/10/2023 and 14/10/2023. I contacted Zavvi the same day and was eventually advised that I’d have to return the items (at a cost to me. No apology for their error). I returned from holiday on 23/10/2023 and the next day tested positive with Covid. I tried to return the t-shirts within 30 days of receipt as per Zavvi’s policy but it wouldn’t allow me to because it said I was outside of the return time (it was counting from the day of the order as oppose to the day of receipt. The policy states the 30 days begins from day of receipt). I then had to message Zavvi yet again and was eventually provided with a returns form. I returned the items on 01/11/2023. It’s now 06/12/2023 and I still haven’t received my £85.99 refund despite chasing it up several times, providing proof of postage and making a complaint. I’ve sent Zavvi over 10 messages in total. They still owe me £85.99. Zavvi is an absolute joke and I will never be buying anything from them again!