Zavvi customer service skills are absolutely appalling. First time round I had an issue with a Harry Potter boxset I had bought and they would do nothing for me as it had passed the 40 days. I understand the policy but as a person who works in Customer Service in retail, you learn to sometimes go above and beyond and keep your customer happy. All I needed was a replacement. I gave up replying to them as nothing was being done and they marked my messages as 'completed'! Couldn't even spell my name right. Now I have bought the Harry Potter Zbox, which I ordered in June. It's now mid August just about and still nothing! I message Zavvi at the beginning of the month asking where it is, they say they will look into it for me. They then get back to me saying that they are working on hopefully getting a date on when it will be dispatched and will update the account to show it. What a let down for a Harry Potter fan! I have been waiting ages. Not just that I sent them some feedback about my recent experiences with them, and what do they reply to me? "We operate a 40 day policy in which we ask you to please make contact to let us know that your order has not arrived. As it has now been over 40 days since your order was sent, we cannot trace this item and are unable to offer you a refund or replacement. We are very sorry for any inconvenience or disappointment caused by this. If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help. Kind regards, Omaer" I didn't request a refund or replacement about anything. I sent them feedback on their customer service skills and how they treated me. Goes to show that they don't read a thing you have said and just send out automated responces! Done with Zavvi. They are shocking. Only gave a 1 star rating as was unable to give 0.