I ordered a Threads subscription box as a book and a shirt is a pretty good deal for £5. I liked it so much I initially kept it and then bought a comic book Threads box, this is where the problems started. No product shipped out for three months, yet they kept billing me for a box I wasn't receiving. This is illegal within the EU as you cannot bill for a product you have not yet shipped. You can ask for a deposit, you can take a credit card number, but you cannot fully charge for a product you don't have and don't intend to ship. This went on for three months. When I complained I received a hastily put together "Threads" box with 3 of the 5 comics promised in the box and a shirt that looked like it was sewn together by a chimpanzee. Threads is correct, as there were threads everywhere and the shirt was not wearable. I told them to cancel the box and refund the money. Zavvi has yet to do this. Then they started to screw up the regular Threads box, they sent me the same book two months in a row and a male-cut shirt. Why would I suddenly want a shirt cut for a guy when I received a female cut shirt for the other two months prior? I did not change my subscription. When I brought this to their attention they promised me "another book", not another shirt to replace the wrong one as well but a book I have yet to receive. They again refused to just refund me and cancel it. This is an utter disaster, first their customer service told me I was "getting boxes" because apparently their staff can't tell the difference between their subscription services. I told them to Cancel Threads: Comic Book edition and instead got back a terse insistence that "Royal Mail delivered your stuff". Yeah, the OTHER box, but I not once received a Comic Book edition threads before that point. Sub number 79062, they FINALLY cancelled the Comic Book edition, still no refund for at least two months of that, but am struggling to get them to cancel the regular Threads edition after the debauchery that was last month. I did receive a package for a "DAVID HANES" but I couldn't tell if it was the "new book" or not because no one by that name lives at my address, it felt like a book but I would not open it as it was not addressed to me and had to send it back. I now suspect Zavvi is also incapable of putting the correct name to an address in order to replace my book. I want a refund for this month, and probably won't get that either. They wrote back to me this evening to tell me they "can't cancel" my subscription because there is a "14 day wait period". That's the most ridiculous thing I've ever heard. Avoid Zavvi subscriptions and boxes at all costs, there are better retailers who provide similar services for cheaper and better. They have attempted to delete my review on Trustpilot which I am currently fighting. They spend time to cover up their bad business instead of actually FIXING the issues.