I purchased two products on the 22nd May while they had a special promo. From ordering in the past I usually expect to wait a week before despatch. However, I getting an email on 31st saying my order was delayed no big deal, I can wait. I then received one of the products from my order on the 1st June, which was great. Later followed by another email on the 4th June regarding the other product being delayed. I looked on the site and noticed it said in stock, so I emailed customer support asking for a status update and why it was listed in stock if they were emailing about delays. I received a very over worded, most likely copy and pasted scripted email that didn’t answer my question and basically was saying it wasn’t in stock, but passing the blame on to 3rd parties. It is now the 24th June (just over a month from my initial order). I didn’t receive any further emails regarding my order being delayed so I decided to email customer support again, just asking for confirmation my order was still live and hadn’t been cancelled. But, disappointingly I received pretty much the same copy, pasted email from before that didn’t address my question. I want the item so I don’t want to cancel, besides I used a 25% off voucher that I doubt I’d get back if I cancelled. One good thing is they don’t take payment until the items are despatched. However, this is probably so they are not in breach of contract, or due to some sort of regulation when they fail to send within a reasonable timeframe. Update #2 - 29th June I was very grateful to have received an email on 26th June from customer services with an order update that didn’t feel scripted and was written by a human. Thank you. However, I have just received an email today saying there was a problem processing my payment method, which is probably because it has taken over a month to finally go through and due to being item 2 of 2. Unfortunately, on trying to resolve their issue through the website they don’t give you a PayPal payment option! I am not sure why as you can checkout using PayPal just fine and it is listed as a payment method on the website and I want to use my PayPal credit for businesses I don’t trust (just like I did originally on my initial checkout). I have now had to send yet another message to support which will take up to 24/48 hours. I would call but trying to find a phone number on the site is like finding a needle in a haystack. Update #3 Today I am convinces I have never spoken to a human, but that it must be just an AI chat bot. On 1st July “Shannon” confirmed that it was an internal payment issue and they would let me know when they hear back from PayPal (spoiler never heard back regarding this). On 10th July I suggested giving my PayPal account details so they could try sending another payment, which I then provided on the 11th July as they said they “will raise this with our payments team”. On 15th July I get an odd reply saying “ This item encountered a payment problem and was not charged for. Please can you update your payment”. I was confused with this response and it made me feel I was back to square one, and that I was not talking to a real person but a chat bot. After explaining everything all over again, I then suggested my only option is to cancel and reorder, but I explicitly asked not to cancel unless they could guarantee my product awaiting despatch would be held back for my next order and that I’d receive a new 25% discount code. Fast forward to today 17th July. I receive an email saying my order is cancelled. WTH Zavvi? I have never dealt with such an incompetent company.