This was my first and my last time ordering from zavvi. Pre order was a day late (other retailers deliver on the day) Also tried to refer a friend using their scheme. When the credit wasn't applied I contacted customer services who first said they have no such promotion or offer. Really? Staff are not aware of the promotions they have. After a week later writing to them they tell me that my friend must have not followed the procedure correctly thats why I have not received the credit. It's a matter of entering a code which is not a very complicated procedure to follow. Generally zavvi is just a bad experience. Customer service is not helpful at all. Seems like copy and paste responses. Why anyone shops here i'll never know. I've requested they delete my account. There are many retailers online that do care about little things like getting pre orders to you on the day of release and actually want to help you when things go wrong. Avoid zavvi untill they value customers. Save yourself alot of hassle. UPDATE: after explaining my issues to zavvi and requesting to close my account I received this message: Thank you for getting in touch about your account closure. I have requested this account to be closed for you and this will be done shortly. If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help. Kind regards, Oliver Zavvi.com Customer Service Team Absolutely no mention of why I want to close my account, no apologies and no attempt to remedy my issues and keep me as a customer, this is how much zavvi value YOU! Cut and paste response. Im sure they're a great company when things go as expected. Good luck dealing with them when things go wrong.