Good until you have a problem... I preordered PES 2017 with a hope to get it on release date. After the release date I got an email apologising there had been delays obtaining stock and that it would be dispatched soon. Even though it would have been nice to receive it on day of release (15/09/16), I was not that worried and was just looking forward to getting the game. I received a dispatch note on the 16/09/2016 with a view to receiving it around 20/09/2016. It is now the middle of 06/10/16 and I still do not have it. You cannot call and speak to anybody as they do not have phones, choosing to rely on templated responses via their customer service portal. To cut a long story short, 7-8 messages later they are asking me to fill in a royal mail investigation form (process could take another 10 days) which has still not arrived either. Even though this has not arrived, I am amazed they think it is the customer responsibility to manage their own logistical problems. On sending another contact form saying I had not received this Royal Mail form I received the same templated response back word for word again as if I had never made the original contact! I have sent back a refund request. Ignored that. Sent another. See what happens now. Oh and any contact takes up to 48hrs and they close all customer service issues after responding without resolution. I have ordered things in the past from Zavvi and received them fine but this has shown the risk you take when ordering from them.