Beware – Zavvi is a scam company with the worst customer service that I have ever seen On 18/8/16 I purchased a monthly subscription for a ZBox that my daughter wanted. (paid 21.41 Euro). On 12/9/16 I sent them a message saying that I haven’t received my order yet. On 23/9/16 they charged you charged my credit card for another 23.79 Euro…. even though I told them that I haven’t received the first month’s ZBox. My daughter really wanted this ZBox so I tried hard to make this work. Overall I have send them around ten messages about this issue. They reply after one day from a “no reply” email address and every time I had to login to their website and send them a message. Each time a different sales representative replied to my message, without being familiar with the case or being able to provide a proper response. I asked them several times to cancel my monthly subscription and refund my money or send me the ZBox's that I paid for but they keep coming up with excuses. They said that they are unable to cancel my subscription because “as of yet the cancellation period is currently not open”! Whatever that means. I subscribed to a monthly subscription (not annual) and I want to cancel it. Only a scam company would provide such silly excuses trying to prevent their customers to unsubscribe from a service that they don’t want. For the first time in my life I will have to call my bank and ask them to do a chargeback. What began as buying a present for my daughter ended as a very frustrating experience and a waste of my time. I wish I had seen this page before I give them my credit card details.