I placed an order for a ps4 bundle, realised I could simply get in from another store for £5 more, so cancelled the order about 10 minutes after placing it. I also noted on the order, that while it stated free next day delivery, the delivery estimate was in 5 days time. A little annoying, but not a big deal as I was cancelling the order. Around 5 hours later I received an email from Zavvi stating the order could not be cancelled and offered their apologies. Bu this point, the order was still in processing and had not been dispatched. I contacted Zavvi to ask why the order could not be cancelled if it was still with them and why the free nexy day delivery wasn't being applied either. They replied stating that as it had entered the 'dispatch process' it couldn't be cancelled. It was literally about 10 minutes between initial order and attempted cancellation. I can only guess the systems they use behind the scenes are pretty hopeless and not a company I would want to deal with any time soon.