Purchased in error 2 PlayStation bundles on Black Friday. Cancelled online within 12 minutes of the order being placed and backed up this cancellation with an email to customer services too. I was advised the following day that they would attempt to stop it. By the Sunday I was advised they could not stop the order and I would be receiving both and it was my responsibility to return and pay (with insurance) for the unwanted product - NOTE Distance Selling Regulations confirm that if you the consumer cancels the order before it was despatched then the company should pay for the return. apparently my order was despatched on Black Friday at around 9pm when I completed the order - yeah right. After agreeing for them to collect the order via Yodel on the 5th December and waiting for a refund, they advise me it will take up to 10 working days to arrive at their warehouse, 3 working days to process the order and then a following 5 working days for it to credit my card which I used to purchase. DO NOT BUY ANYTHING FROM THESE SCAMMERS - You will see from other reviews they send a stupid generic reply about feeding back the service blah blah blah. If you are caught in the same position, speak to your bank in the first instance and get them to arrange a chargeback rather than waiting up to a month for Zavvi to apply a refund. WORST COMPANY EVER - DO NOT BUY.