First time last time customer. Ordered 4 blu rays on November 26 as Christmas gifts. 3 arrived all individually on separate days, one past the estimated delivery time. When I complained about the 4th item, I was told I needed to wait 30 days until December 27th. On the 27th it still had not arrived so I contacted customer service again and was told I needed to wait an additional 3 days until December 30th. Are you kidding me?! That's your solution...for me to just continue to wait? 30 days have passed!!! That's not proper customer service. And what kind of company ships four blu rays individually that were all purchased at the same time? That is just bad business both from a cost perspective for the company and for me as the customer. The absolute worst experience I have ever had buying a blu ray and I buy tons. Never a problem with Amazon UK or Germany when buying overseas. And when customers make purchases on Black Friday that are intended for Christmas, you as the merchant have an OBLIGATION to ensure it gets delivered in time for Christmas! Totally unacceptable. Get your act together Zavvi and get me my order! December 29th: Zavvi tells me to upload 'Non-Receipt of Goods' disclaimer form which will NOT upload. I tried in several different file formats over a dozen times and it WILL NOT UPLOAD! Why as the CUSTOMER do I HAVE TO JUMP THROUGH HOOPS TO GET AN ITEM I PAID FOR!!!! IT"S YOUR JOB AS CUSTOMER SERVICE TO FIX MY PROBLEM AND MAKE ME SATISFIED. THIS IS THE WORST COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!!