On the 26th Nov 2016 I placed an order for The Walking Dead Daryl Dixon with Rocket Launcher Pop! Vinyl Figure (which was in stock) and was told that I would receive the item by the 12/12/16 which never came, I messaged them and get told it will be dispatched and with me by the 19/12/16 once again it never came. So another message to Zavvi and got a generic email saying it will be with me on the 19/12/16 but that day had past confused.com or what so another message was sent and they said it was OUT OF STOCK. I was fuming by this time as I placed the order while it was in stock so why have I not got my item. after countless messages to them which you get a different person replying with another generic email that someone just sends to shut you it is now into the 7th week of waiting. I can understand Christmas and New Year period they won deliver but to have place an order at the end of November and still not have it is SHOCKING. I cant believe a company as big as Zavvi does not have phone number to actually speak to someone probably they don't want the amount of calls from unhappy customers. It will be the first and LAST TIME I use ZAVVI for anything.