This company is a scam! Do not use it. My 14 year old son spent his Christmas money on an Xbox Fifa game and paid extra for next day delivery. The parcel didn't come we received no explanation from zavvi or yodel the delivery company. In fact my son and I have now spent three weeks chasing it up with calls and emails and have received no explanation from either company. There is no customer service, they have stolen his money and simply do not care about him getting his goods. At least he's learnt an important lesson read customer reviews first!
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