I ordered one Zbox and these are a rare treat when i have a bit of extra money left over. I go into my bank to find a further £19.99 has been taken out my account and it took me, my mother and sister almost 2 hours to find a query page. They informed me that as the 14 day window of cancellation had closed, they were unable to refund me the £19.99 but assured me that the subscription would be cancelled. I checked my bank again today to find ANOTHER £19.99 has been taken out. I am struggling to understand what happened. Their customer services page is awful and very unhelpful. once i get this subscription sorted. I am never ordering from them again. Disgraceful