I ordered the monthly Threads subscription with a half price discount code for the first month, which would have been April, the money was taken and a subscription set up. However, they didn't tell me that I'd missed the deadline for the first month's box, which would have been fair enough if they hadn't proceeded to charge me for the 2nd month despite not actually sending the first box. After questioning this I got a refund, but this was against the first box, so I wouldn't have got my first delivery at half price. I questioned that and received a £5 referral bonus, so I was satisfied at that point. As we started getting towards the last week of May when I was originally told orders would be dispatched. There was no update on my stuff, so I asked where it was and was told it would be shipping in the "next 48 hours". Three days later and no update I asked again and was told "48 hours" and it'll be sent out. The end of May rolls around and there's still no sign of the expected box, but it's alright as I expect it'll be sent in the "next 48 hours", right? The start of June comes along and I am charged again. By this point I've asked where my stuff is and why I have no been charged three times for boxes but received none. I asked them to cancel my subscription and refund my money (on the 2nd June). A few days later and I'm told my order has been cancelled and the refunds processed on both outstanding boxes, I should see the money back in 3-5 days. Not ideal but OK. By the 9th June I've received one refund, but not the other. More messages back to customer services and I'm told (on the 11th June) that both refunds were requested on 6/6/17, so several days later than zavvi told me they had originally been organised. But it's OK, everything was sorted and the money would be back in my account up to "5-7 days" after the refund was organised. So the 11th-13th June, but that's a Sunday so I'll give them a couple more days just in case the weekend causes any problems. So, we're now up to the 16th June. Still no sign of the 3rd refund. So another message to customer support who decide today is the day they'll tell me that the 3rd refund wasn't processed properly. But it's OK, because it wwas sorted "yesterday" allegedly and will be with my in 5-7 days. Now, I understand that sometimes mistakes can happen, but seeing as I've directly asked several times about the progress of my refund I find it unbelievable that they only noticed they'd cocked one of the refunds up yesterday. So either someone is actually terrible at their job or they are lying about what has/has not been organised. On this basis I'd advise anyone to steer clear, at least from their subscription services. I have previously used zavvi for one off purchases when I had a discount code, but even then the service was slow. I can only compare the service I have received here with that I had from Amazon. It's not a flattering one for zavvi. So here we are again, watch this space for "5-7 days" I suppose....