Terrible customer service! I have in the past ordered two items from Zavvi.com, one was a pre-order which clearly said it was due to be released in November. November came and went, getting into mid December I started to worry where my item was as it was a Christmas present I contacted Zavvi to ask where my item was and why I hadn't received it, they then informed me it wouldn't be relaeased until January (despite the website still saying November) January date came, no order I again checked wit Zavvi after two messages to them and no response I checked the website only to find the item was out of stock! Zavvi eventually informed me they didn't know when it would come back in stock then cancelled my order. Rubbish service!