Ordered two Threads Subscription boxes on sale. Delivered, but book was same in both. Notified via Twitter Customer Support, who said at first, they were "out of stock" and would offer me £5 Store Credit - no thanks. Another Rep said the previous was "away with the fairies" - I think they tried to take the easiest route, and not look into it properly. The items were then re-sent, only to be given THE EXACT SAME ORDER - two of the same book, of which, was not representative of the image on the website, and no clause was given stating the cover received may differ. The conversation was supposedly 'passed on' for 'future staff training' - I'm sure it was... Got in touch again, only to be told they were "sorry you have not received the replacement items"; I did, they were wrong, telling me they don't really care too much about customer issues. Offered a full refund - £10, and postage label to send back. I'm awaiting a reply now after I denied that and said I'm waiting to get what I paid for. I'm not going out my way, taking my time, to return an item(s) THEY did not check, or even remedy. Appauling customer service. Would not recommend.