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Anonymous
Very disappointing. Received an email offering "20% off entire site until midnight" . This is a great offer as normally its 5-15% at best. I spent the next 1.5 hours choosing products, eventually ordering a games console, some dvds and a an xmas gift. Had to spend the time as it was a one day deal and i only had a few hours left to use it. (The best offers are always short) . Completed checkout. Code was ACCEPTED. Paid and got email confirmation of processing. All good. Next morning got an email saying they made a mistake with the pricing and had cancelled the order. I got no explanation as to WHAT the mistake was. they said i could re order at the correct pricess on the website but as i wasnt told what ones were wrong, how could i could i order again when all the prices were the same still???? I emailed customer service to ask for an explanation for what was wrong. Also to ask if they could offer me the 20% offer again so i could order the items. Waited 2 days and got a reply. They said the problem was the offer should not have allowed me to buy items that are already discounted . Meaning i can only buy full price items with 20% off. They told me all my items were already discounted so the offer should not have applied to me. Thats a lie anyway as one of my items was in fact full price... This means they either didn't bother checking properly or its just an excuse.... They pointed out they can cancel orders as its in their T&C's. Only concession they offered me was that i could have the 20% voucher again if i bought full price items... This wont help as so many of their items have a have "fake" price that is reduced heavily. This means you cant really buy anything so is a rip off. I had no alternative to offer 1 star as i wasted so much time and got nothing other than angry. I advise avoiding this company.
7 years ago
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Zavvi has a 1.2 average rating from 652 reviews

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