I Cancelled 2 pre orders, only for them to take the money out still (£400) said they can't do anything till I receive it, message them back to say I received it and for them to send a courier to come and collect it, it took 4 days for a reply, and they said the courier is booked I waited in all day and nothing, so I message them again for them to chase up as I want my refund in time for other xmas presents 3 days later here Iam no response and still out of pocket, awful customer service, I've reported to trading standards about there poor service among other things (took about 40 days to get a previous refund for items not delivered) I think everyone should do this so this company can get looked into mabe even shut down and do everyone a favour just look at the poor review after poor review. AVOID LIKE THE PLAGUE!!!