Ordered two Blu-rays on the 26th of November. One of them arrived fine about a week later, but the other never came. Asked them for an update and their responses were slow, badly written and useless. They claim to have sent it despite putting no tracking info for it online and giving me no proof of postage. After dealing with these utter idiots for a few days (four separate morons) they agreed to send a replacement. Come a few days later, I get a parcel and it's the wrong item! I can't believe the sheer idiocy of these people, they are wasting everyone's time and money with these stupid mistakes. This isn't the first time they haven't sent me an item either. Honestly don't bother with them, their service team share one computer and one brain cell by the looks of it. Have been unable to get a refund or replacement as of yet, so someone isn't getting their Christmas present this year. Terrible.