Ordered items for Christmas on the 4th dec. Dispatched on the 5th dec. Did not arrive by their expected delivery date of 20th dec. Contacted them and they assured me they would arrive by 24th despite the tracking showing that Yodel was still awaiting items and there had been no update since they were shipped from US on 16th. Items still have not arrived (2nd Jan) and despite me asking Zavvi for refund with justification that tracking shows no movement since 16th dec they are making me feel like a thief by asking me to complete a form and sign it to say i have not received the items. Awful customer service. Pay more and buy from Amazon!!