Absolutely horrible company. I will never do business with them again. Ordered 3 small items for my child on Black Friday. 2 of the items arrived the day before Christmas eve. The other item never did. I've been going back and forth with their customer service for weeks. At least 3 days between their replies. Each time, they told me I just needed to wait. Misquoted shopping dates, etc. Finally, 45 days later, after I threatened to dispute the charge with my bank, they told me they could send another one. Then, 3 days later, suddenly the item is "no longer in stock" so they'll send a refund. Lies - they're still selling it and have it listed as being in stock. One of the worst online purchase and customer service experiences I've ever had. I doubt they'll even issue the refund. Mind you, this is an item I paid $5 for. Most companies would have replaced it after the first email. If it weren't a gift, I wouldn't have bothered trying to deal with them after the first 2 unhelpful responses.