I would strongly suggest anyone that has ever ordered from Zavvi... especially if you have subsequently received an email stating your order had to be cancelled for some reason, BUT, that your card would not be charged... CHECK your bank statements! This exact scenario happened to me and, boy do I wish I'd done some research on Zavvi before I created an account and placed an order with them. Had I not been the type of person that keeps a keen eye on their bank transactions, I may never have even noticed they'd billed me for what was by that point, a non-existent order as it had been cancelled a week earlier. Technical error they explained in their first response to my querying the unauthorised charge on my card. Mistakes happen... computer systems are not infallible, so... this explanation could be acceptable. However... 4 WEEKS and multiple complaint emails just to get my money back... each responded to by more or less the same line... 'Sorry, we've passed this issue to (insert payments team/IT team/etc) and requested a refund for you again, which should be paid within 3-4 working days'... it didn't fell like incompetence... it felt like a scripted stalling procedure. During the course of this fiasco, I did my research on Zavvi... better late than never, I figured. Wanted to know what I might be up against. I was stunned to discover my problem was not only far from unique, but actually seemed commonplace. This whole experience has left me wondering whether the standard practice at Zavvi is to charge a customer's card irrespective of whether they can fulfil the order and just put up with the customer complaints for at least 1 month on any given transaction, so that the money sits in their account gathering interest while they stall the refund. I wonder how much money is sitting in their bank account at any one time that actually belongs to customers awaiting a refund? I've also noted numerous reports of 'out of stock' order cancellations, swiftly followed by an email to the customer that the item is now back in stock, but unfortunately... no longer at the original price it was when the customer made their original order. So, just in case you've missed the underlying message in my review... Steer clear of Zavvi! They're still in administration (or have only just clawed their way out of it), and I would not consider your money safe in any transaction with Zavvi. Even if they tell you that your order was cancelled and... hand on heart, scouts honour, etc... your card will not be charged for this transaction. If you've already been doing lots of business with Zavvi... check your bank statements carefully.