I wish I had read these reviews before placing an order with Zavvi.com! NEVER pre-order an item from Zavvi - I placed pre -order for X-box One as special treat for my 15 year old when he passed his GCSE's. 3 weeks after due date still hadn't received my X-box but the payment had been taken! No phone number on web site to contact Customer Services so had to complain via email. The replies to my query were awful basically unwilling to accept any responsibility for taking more pre -orders than they could fulfill. After many emails they just cancelled my order!!!!! Currently watching my bank account for the money!!!!!! DO NOT BUY from this company