It can't be that difficult. I pre-order a steelbook in May. Looking at the order in my account it says estimated delivery date 26th August 2019. But today is the 28th August and still no dispatch notice. As with all the steelbook pre-orders they are normally dispatched 3 or 4 days before the official 'release' date. Having asked 3 times via the website and once via Twitter I have received 4 generic answers. They don't know what is going on with my order and they don't appear to care. Offering me a 10% discount on my next order is not helping me. In fact there won't be a next order unless you can sort out your customer service. I know for a fact that others have already received their copy on 24th August so why i am still waiting for it to be dispatched is a mystery. It appears that Zavvi have either run out of stock and won't own up to it or they are going out of business and will take your money but not deliver the item. Either way I currently feel that I am being defrauded with no one willing to take responsibility or answer my question with an honest answer. They now say I just have to wait!! They take your money and then fob you off. Avoid at all costs.