Tried to order a t-shirt using 30% discount code on their advert. It said code invalid. Contacted customer service who kept telling me the shirt was in my basket and discount was applied and said if I cleared my browsing history this would be shown to be true. Did so and nothing changed. Then they admitted I was right, there was nothing in basket, but said the code did not apply to the item I wanted whereupon I pointed out said item is still on their site with that same discount code underneath. I've now told them after over a day of useless customer service they ought to send me it gratis. I doubt they will, and if they use rubbish Hermes I'd probably never get it anyway. Shocking incompetence.