Wish I'd read this and other review sites before buying. Absolutely the worst service ever. Bar none. And I mean ever. Ordered a Christmas jumper on December 1st... still waiting on December 13th (National Christmas Jumper Day). Apparently I can't cancel the order, even though it has not yet despatched. But they have taken my money. After a different poor review I got a response (nothing through their own messaging centre, just automated 'fob you off'). Offered to refund me once the item was delivered...What??? Chances are it will never be delivered. Just refund me now! Do yourself a favour and block their website - it'll save you much hassle and stress.