Pre-ordered (months in advance) an extremely-limited edition BBC radio show on vinyl. After nearly a month past the initial release date went by (I've been making an effort to be patient during all the COVID madness), and noticing that the Zavvi web site now stated this album was out of stock, I reached out to customer service. The response was that this item was currently out of stock (no kidding?), but my options were to either cancel the order or wait for more to come in (not going to happen as this was a limited-availability item). Luckily I was able to order the item (cheaper) from another online retailer. Highly disappointed with this experience.