I made a large order with Zavvi, but unfortunately I had to return 2 items. The original request was to have two shirts I ordered exchanged for a different size and so far the money for one shirt has been refunded, the other shirt has disappeared, I have been told that a shirt which I never returned cannot be refunded due to damages and I have been replied to in a language I do not speak or read (in Dutch). Mails that I sent to Zavvi's customer service were answered with copy/paste answers. I specifically asked that someone actually reads my previous emails, but almost every time received an irrelevant answer. I tried their social media channels, and was told to send them a DM (this is all for show on their part, as my DM has never been answered) I will never order from them again. Oblivious customer service. This is really poor of Zavvi. It used to be different.