I ordered a large range of things from Zavvi on 28/07/19 including a pre-order for a Quantum Mechanix Q-Fig that was meant to be released on 30/07/19. I have then heard nothing about the delaying of the release date from Zavvi and it has been over a year, I contacted them in regards to my order on 18/08/19 and received a reply from one of the Customer Service team named Niamh who explained it had been delayed due to manufacturing and this was acceptable and understandable. I then left it for almost a year and contacted them on 16/08/20 to cancel my order as it had been too long and frankly I needed the money. I asked fro details on how to cancel my item and Fahim (the new Customer Service member) gave me no details on how to cancel and in fact just told my to wait. I was also cancelling due to moving house and the fuss it would cause to have a parcel that may or may not ever arrive at my old house. On the 05/10/20 I asked them if I could change my address for the item at which point I got a message from a man named Josh who told me this was not possible as I was still 'mid-order' despite my order taking over a year. Josh unhelpfully explained 'Youll have to arrange to collect it off the new owner.' Which for customer service is awful - they clearly do not care about their customers. I have tried to be sensible and nice about the customer service team and the order but Zavvi keep passing the responsibility. At this point I am not worried about the money and just want the order cancelled - the order is not even on their website any more and therefore, it appears the product no longer exists (certainly to buy) - It is the Aquaman Comics King of the Sea Q fig which I paid £14.99 for. I feel extremely let down by Zavvi and the THG group for appalling Customer Service.