On April 5, 2024, I went online and requested a tour in Tauranga in October of this year, 2024. I received an email stating that the order was pending and I would receive a reply within 48 hours. On April 10, I sent a follow up email asking about the status of my request as I had not received a reply. Finally on April 16, I sent an email to cancel the tour request. Still no reply. Then, awhile after, I received an email from Zealandier to make my payment for the tour! If payment wasn't made within 48 hours (I think that was the timeframe), the tour request would be canceled. Needless to say I didn't make the payment. No response or customer service from this tour operator. I will not use them again.