I started using the rosacea kit over a year ago (gentle cleansing cream, nutrient boost spray, and support serum). It definitely made a difference and helped my redness. I was still trying to find the right moisturizer, and I ordered the AVT cream, and it is the perfect moisturizer for me! This combo will be my daily routine from now on. I have had good experience with customer service also. The AVT cream was out of stock with my last order, and they offered to replace with a different moisturizer. I opted to wait and asked if they could go ahead and ship the rest of my order and then send the AVT cream when it comes in. I got the rest of my order and am waiting on the AVT cream, and I hope it comes before I run out!