Excellent customer service, prompt shipping, competitive prices---this made Zerbee stand out in the past. But prices have jumped dramatically, product selection is half of what it was, shipping and packaging is more erratic (notably of product from outside vendors---Zerbee warehouse shipping is still good). Promotions are few and far between. You keep sending me a "TEN4YOU" discount code, but it has never worked, ever, over the past two years. Traditional office supply companies (Quill, Zerbee, Staples, Office Depot, Restockit.com, etc.) seem to be in panic mode, with Amazon Business and Grainger-owned Zoro being the two 800-pound gorillas now in the room. Raising prices and cutting lines of products only loses customers. At least Zerbee is not coming up with crazy read-the-fine-print points schemes, like Quill, which is the sure route to alienating old customeers