For small items, I think you should allow delivery to post office boxes. I live in a remote rural area and do not receive mail delivery at my house. Mostly the UPS people can't find my place. Since I was only purchasing 10 pens which I am THRILLED to have received (I used the library for the delivery address on my second purchase attempt), they could easily have been sent in the U.S. Postal Service instead. Not to mention the difference in cost when using UPS and/or FedEx. \n\nThe lady who saved the day in this problem was Cindy Leadens. She was great! She never made me feel like a pest, and always got back to my small inquires almost instantly! \n\nBonnie F.