I ordered a bankers lamp for my son who was moving into a new apt. for med school. His lamp arrived but the glass shade was broken. When I called to explain there was no hassle and I was told a new lamp would be shipped. I asked if he should return the broken shade. I was told no. The new lamp arrived the very next day - wow!! Accept shade two was broken. My son called to explain and was told a new one would be shipped - again no need to return broken shade - or lamp for that part. Lamp three arrived the very next day and it was not broken!!! Zarbee really does rock. What company is going to do that??! I will use Zarbee again in the future. Now that's customer service. Thank you!