I ordered 20 small plastic pencil/crayon boxes. The first box arrived almost immediately but only 3 pencil boxes were in the box. Two more boxes arrived about one week later. Five boxes were in the second box and the remaining 12 were in the 3rd box. One box was completely broken (in pieces). Why couldn't you ship it all at once? It was baffling to me that I receive my order in three installments. I can't say I was impressed and the quality of the boxes wasn't what I'd hoped for. The product itself isn't very good quality so I am anticipating breakage once students start to use them. I am disappointed and I asked in an email to replace the one box that came broken.