Great prices but poor service.\nLike many office supply chains, they drop ship from affiliates. Unfortunately, many of these shops simply don't care and ship OBVIOUSLY damaged goods and incorrect quantities. Damage is automatically blamed on the transport company even when it's clear damage did not happen in transit: shredded inner boxes and intact seals indicating it was not reboxed.\nE-mail responses are fairly prompt, but often confused: multiple replies, incorrect replacements, missing follow-ups such as tracking numbers. Phone support seems just as lost, and, in this latest instance, didn't follow through at all requiring another service request.