periodically some of the products look like they are thrown in, as the boxes are broke apart and the pens are mixed up and loose inside boxes. My biggest gripe tho is the fact you continually send me adds for 10-15% off, but because we sue purchase orders, we cannot use these discounts. My gripe is you will allow a credit card purchaser to use his card then you give him the discount, but you have to give a extra 2-3% to the credit card companies. I feel as if some one who buys regularly and pays on time is kind of being "discriminated against" to some degree. I can start paying with a card if I NEED to..but as a loyal customer, I should n't have to.... to get the sale promotion.