Don't bother contacting me again. I am no longer your customer. I ordered batteries. The batteries were packaged 12 to a box from the manufacturer. I ordered 3 boxes of 9 volt batteries. That's 36 individual batteries. Because there was no negative fill in the box, only the boxes of batteries, the 36 batteries broke out from their manufacturer's boxes and were all loose. I depend on the manufacturer's boxes. But I was greatly disappointed. Howe could someone be so irresponsible when packing my product? I called customer service to explain the issue. The representative couldn't be less caring. Zerbee has failed on 2 fronts and for those reasons I will NEVER be back. I will never recommend your company. Oh, and another thing, the batteries were old. The expiration dates on the batteries were only 2 years away. The manufacturer says their products have a 7 year expiration from manufacture. This purchase was a big mistake for me. I won't be back!