You guys prove over and over again that you are a great company to work with. \n\nI was initially mad to hear about your return policy, and that I only had 5 days to claim a missing item from the day it?ÇÖs dropped off at the distribution center, as I was out of the country and unable to receive all the packages in a timely fashion, and thus couldn't report my issues.\n\n But then you blew me away, by giving me a refund for all the products I had issues with, and not asking me to go through the hassle of sending it all back to you. I can honestly say I wasn?ÇÖt imagining it was going to work out so well in my favor. \n\nOne criticism however, as I mentioned to your twitter feed, you really need to work on your search function, and better categorize your products. I'd be happy to go into more detail over email the issues I noticed, so feel free to follow up. \n\nLastly, I hope that you update your listings picture for the Ampad Pastels blue writing pads to better reflect the color they are supposed to be, so people can be warned it's gray paper not blue. Also if you could change the listing for the Mr. Sketch stix markers to indicate they are the thicker bullet tip ones not the extra fine thin markers, you'd be doing a good service for listing accuracy and customer satisfaction. \n\nThanks again for taking the steps needed to resolve my issues and reaffirm that you are the best supply company to order from, not just because of the prices. Even though you may ship one pen in a giant box, or ship a ton of things separately, you guys are a joy to order from and I love the responsiveness of your twitter and customer service.