Firstly, I ordered items from the 'holiday shop' required for an imminent holiday. To date it has been virtually two weeks and only 3 of the five items have arrived, including shampoo but no conditioner and a big bottle of suncream that cost over £36 and is still being displayed on the home page of your website. I received no email to advise when the other two items would arrive. I emailed to enquire and wasn't given a date, just told that yes, you had sent some of the items. I emailed again to ask when but no reply. I have tried calling twice in customer service hours and told you are too busy to take the call, try emailing or using live chat. I use live chat and told, too busy, try emailing. As neither of my two emails were responded too that leaves me nowhere. No doubt I will get the product one day, but getting it after I already depart for holiday defeats the object of a 'holiday shop' and the customer service is hopeless. So much for trying to make my life simpler!!