I would say Zest's service is probably not poor at this stage, but not acceptable either. I placed an order on 28 August and today is 11 September 2017, and the status on the order is given as 'complete' for the last few days, but as far as I know it has not been shipped. I live in Pretoria, South Africa, and did not realize that the products must be sent from abroad? I am in a hurry to get the products to treat my damaged hair and cannot wait for weeks. I have never experienced that orders take this long to be sent - even from overseas - always get products within a week or two. I like your products, but.........