This is not a serious company. I paid in advance the full value of the rental, summer high season in Italy, to avoid potential issues, to have my car available. It was a 2,500 usd fee. We simply picked the standard hour to have our car available (12pm) and when we arrived there the car had been let go at 1pm, and they are not refunding me. I had to search for and pay double this value for another car, which was almost inpossible. And Zest still says it was my fault because we did not arrive at 12pm and that I should have paid attention to the fine print. Do not be fooled by this company they are not serious and they are not the company renting the vehicles. My vacations were seriously disrupted and I took a loss of 3000 euro because of them. Date of experience: July 19, 2023