My last 2 trades I have had large numbers of books “not sent”. I pack straight into the box and they were well sealed. Yes customer services promptly sent me the money when I asked but having asked twice I am reluctant to use this service as it looks like I am pulling a scam!! I do house clearance so regular books so a shame. But 16 missing items last time that just fell Out of the box in transit. How does that happen? You need to make it clearer that books need to be pristine. Vintage books are rarely like that and although you accept then they get rejected unless they look like new.