This Company is an absolute disgrace and has left me £500 out of pocket including taking an erroneous recovery vehicle charge of £162. No answer for 3 weeks despite calling them 4-5 times. We rented a Zipcar for the day (£145+). The electronics system malfunctioned and left us stranded at a service station on the motorway on a Saturday afternoon. The engineer took 5 hours to come and couldn't fix the vehicle. He refused to tow us as we had a dog. By this time it was 9pm at night and the weather was horrendous. My family were distressed so eventually Zipcar agreed we could take an Uber back to London (£188) and they would tow the car and reimburse the taxi and original journey. I am still waiting for both payments. Worse, they have just charged me a further £162 for the recovery vehicle. I am close to £500 out of pocket and this disgraceful company couldn't care less, ignoring my requests for an update.