Well, they gave me the option to choose from which hours to have my truck picked up and dropped off. I choose 8am to 2pm. It was not looking like it was going to be picked up between that time. When I reached out to ask why at the 1pm hour, they said they had an issue with a different vehicle. That's fine but I was not informed about that till I said something an hour before the end time. It would have been nice to have been informed of that. They asked if they can still grab the truck. I said yes as I was now here till 430. Then I was receiving texts about where my truck was. As they were looking for it at the wrong building site. They were at the main hospital as I am at Heater Road. They did get my truck after 2pm and got it back to me at 4:29. Just in time for me to leave. They asked to dispose of my tires as they felt they were low on tread. Which yes they are getting low. I replied yes to do so at first but then changed my mind and had them put back into my truck. But still was charged the $3.50 ea to dispose of them. I had to have them fix that and credit me back the $15. They said they would. I have not seen the $15 credited to my account yet. I also noticed I was missing a stem cap on my front driver's side tire the next day. I didn't even bother bringing that to their attention. Had enough. Maybe I was caught in them having a bad day. But my experience wasn't the best. Undecided if I'll use this service again. I'm sure if done right it is very convenient. The tires are on and it does drive good.