My experience was a case of, "If it sounds too good to be true, it probably is." After making an appointment for a standard oil change and free 12 point inspection and applying coupons, my total cost was around $11. Great! I honestly expected to be upsold on a few things and that's what happened. On the day of service the technician emailed me suggesting I sign up for a premier service package at $79. I declined and asked if he could just simply change my oil. He wrote back and said my manufacturer recommends synthetic oil instead of petroleum so my oil change would actually be $79 but after applying coupons it would only be $40! I replied that petroleum 5W-30 oil is perfectly safe according to my owners manual and would not void the warranty as explicitly stated in the manual. He refused to use it, claiming Zippity cannot use alternative oil, only the recommended oil (synthetic). My car has never had synthetic oil. Even after I said I give permission to use 5W-30 petroleum oil and I assume all risks, and explaining the difference between RECOMMENDED and REQUIRED, and that I've been using petroleum oil for 3.5 years, he refused. So, no oil change. What a waste of time. You would think when I signed up for a regular oil change on the website including the make, model and engine type for my car this nonsense would have been made known to me, but instead they try to upsell you after you've dropped your car off and "it's already on the lift", yada, yada, yada. Terrible sales model. It's a shame. Great idea but the same old hard sell for things you don't want or need.