The convenience is unprecedented. The customer service was amazing. Great detail and was always in communication on my options, and great detail on what can and cannot wait to be fixed, how long things will take. Extremely knowledgeable. I could text too, which was convenient while working. The Keydrop was more cumbersome than useful for me. I'd rather there be a keybox where I'm parking, or close to it or the mobile garage. It was on the opposite side of our global headquarters and took me 15-20 minutes to find. I was told there were other options but when signing up that was the entrance I was assigned.