I scheduled a service as part of the Site Launch at my office. The communications I received up to my day of service indicated to park in the Zippity marked spaces in the back of the parking lot for my building. It also indicated that the kiosk was located next to the Zippity parking area. On the day of my service, I discovered that there were no marked spaces as indicated on the map I was provided, and the kiosk was no where near the parking area. However, I was able to text the contact number I was provided and was informed that the spots had not been marked yet and that the kiosk was located on the other side of the parking lot after some back and forth. The drop off process was frustrating, but the representative I spoke with was responsive and apologetic about the confusion. The remainder of my experience was good - I was kept informed of the progress of my service and my vehicle was ready for pick up by the time I had to leave the office. The thank you note and mints left in my car were a thoughtful touch. Good service overall, just need to ensure the communications that are sent to customers are accurate to avoid confusion. Thanks