I am sending you the same comments I just sent in the e-mail I received on the "support @zippity e-mail" I also received. I was really looking forward to being able to use your service again and initially was impressed with the convenience and notification on progress of my oil change and tire rotation on Friday. That is until I got in my car that afternoon and started my drive home. Once on 295 my car immediately started making a thumping noise. It sounded like I had a flat tire so I pulled over to check but all 4 tires seemed fine. I made it home and my husband and brother took the car for a ride and determined the noise seemed to be coming from the front passenger side. Well when my husband checked that tire, he was livid to see that one lug nut seemed to be only hand tightened while the other 4 were completely loose. He tightened them and checked all 3 other tires which were okay. I understand that mistakes happened but this was inexcusable. It could have ended very badly and thankfully did not but needless to say I will NOT be using your services again!